Catering Service Policy

Payment

We accept Visa, MasterCard, Amex, EFT payments (please call us to make arrangements for a corporate account 15 day terms).

Delivery Hours

  • Monday to Friday: 7:30am – 5:30pm
  • Saturday & Sundays: required $1000.00 minimum spend
  • You may also pick up orders from our location at #122 2323 Boundary road (8am - 4pm)

Delivery Fees

  • Downtown Vancouver: 15.00
  • Kitsilano / Kerrisdale: 20.00 – 30.00
  • UBC: 40.00 – 50.00
  • Burnaby: 15.00 – 40.00
  • New Westminster: 40.00 – 75.00
  • Richmond: 60.00 – 75.00
  • North Vancouver: 30.00 – 60.00
  • West Vancouver: 75.00 – 100.00

Additional fees may apply during rush hour (7am - 9:30am & 3pm – 6pm). Please call for delivery charges in other cities.

Minimum order Values (excluding delivery fee & GST)

  • Downtown Vancouver: 100.00
  • Kitsilano / Kerrisdale: 250.00
  • UBC: 500.00 – 750.00(depending on location)
  • Burnaby: 100.00 – 250.00(depending on location)
  • New Westminster: 500.00 – 750.00 (depending on location)
  • Richmond: 1000.00
  • North Vancouver: 500.00 – 750.00 (depending on location)
  • West Vancouver: 1000.00

Cancellations

  • We will accept cancellations on orders already placed until 2pm for next day deliveries (sandwiches, baked goods, desserts).
  • A minimum of 48 hours ( Mon – Fri) for the cancellation of other selections from our menu. Cancellation must be confirmed with an order consultant by phone or email during business hours (8am - 4pm Mon-Fri).
  • We however cannot accept cancellations of same day deliveries.

Note:
Cakes, canapes, some entrees, some platters and any large orders require 48 hours cancellation notice. Please contact our office directly.

Dishes

  • All of our orders are presented on ceramic platters, wicker baskets and salad bowls. Our drivers will return the following business day to pick up the dishes.
  • Please ensure that all dishes are ready for pick up to avoid any additional charges that may occur for lost or damaged dishes or additional trips to pick up these dishes. Thank-you.

Placing Orders

  • Please submit your order or call before 3:00 pm for next day delivery.
  • If you require same day service please call us directly at 604.682.2068 and we will do our best to accommodate your request.

Special Orders

  • At Citrus Catering we aim to please. We will always do our best to accommodate special requests/orders. Additional charges will be applied to cover the special attention handling these orders require.

Nut allergies and other allergies

  • We are not a nut free facility and therefore cannot guarantee that products have not come into contact with nuts during the preparation process. We will do our very best to make sure that cross contamination does not occur. There is however, always a risk of contamination and clients need to be aware of the risk.
  • Citrus Catering will not assume any liability for adverse reactions to foods consumed, or items an individual may come into contact with at any event catered by Citrus Catering.

We are Green

  • Caring about the environment is important to us at Citrus Catering. We are proud to be able to offer a full line of disposable plates and cutlery that are completely compostable/ biodegradable.

Prices subject to change without notice.

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